Cancellation and Returns
Cancellation of custom orders
You have 48hrs to cancel custom orders once receiving a confirmation email. Failure to do so will result in a fee of 20% of the product cost. This is to pay for some of the supplies used when making your order.
​If you cancel a custom order after receiving a confirmation email that it is completed then you will have a fee of the full price of the invoice. Any postage or delivery costs will be taken off unless your item has been dispatched and you have received the email confirming.
Returns
If you are unsatisfied with your product we will happily speak with you to sort something out whether we give you a new one or give you a partial or full refund.
Returns are to be paid by the customer to which they will be paid back for this once the item has been received and evidence of the payment of the postage has been received.
Cancellation of appointment/bookings
You can cancel or change any appointment or booking up until 2 days before the event. Failure to do this will result in a fee of 20% of the total price for the service.
late fees
Once your order has been dispatched and sent through the post you will be charged postage. Even if you get a partial refund or full refund on the product.
Returns are to be paid by the customer to which they will be paid back for this once the item has been received and evidence of the payment of the postage has been received.